M&M Distributors Policies and Procedures
Payment:
Until payment method is established, credit card, money order, cash, or bank certified check is required
Pick-up orders must be called or faxed in before 11:00 am, and must be picked up by 3:30 pm.
Special Order Items must be pre-paid by Credit Card.
Prompt Pay Discounts are available to accounts that are current on all previous invoices.
Prompt Pay Discounts do not apply to machines, equipment, glass pallets, or special order items.
M&M Prompt Pay Discount:
Deduct 2% on non-credit card invoices up to $250 if paid within 20 days
Deduct 3% on non-credit card invoices over $250 if paid within 20 days
All invoices are net 30
The minimum order is $50.
The minimum order for M&M Truck Delivery in our area is $50.
Truck Delivery orders under $100 will be charged a $7.50 delivery fee, and must contain bulk items,
such as mats, glass, foam board, kraft paper, etc.,
To qualify for no charge M&M Truck Delivery in our area.
Your order must total $100 and must contain bulk items, such as mats, glass, foam board, kraft paper, etc.,
A $7.50 fee will be assessed to residential deliveries.
This is due to the extra insurance costs of commercial trucking in a residential zone.
Back Orders:
M&M does not pick up back orders, please re-order.
Returns:
All returns are subject to a 15% restocking fee.
M&M must be notified within ten (10) days of invoice date. No returns will be accepted without authorization. M&M is not responsible for goods returned without authorization.
No returns will be accepted on close-outs or special order items.
M&M will not accept returns on items after 30 days of purchase.
Credit Terms:
Credit is extended to net accounts.
To apply for credit, submit a completed New Account Application Form, to include the signature of the financially responsible person or persons. Please allow one to two weeks for approval. Accounts approved for credit terms will be set up on a strict
net 30 days. Please make payments by invoice amounts.
Past Due Accounts:
Accounts with a balance due over 30 days will be charged 1.5% interest per month.
Accounts past due will be shipped COD only. No shipments will be made to accounts with open invoices past 45 days.
Freight Damage:
M&M is not liable for loss or damages incurred by any freight carrier.
Always inspect goods at time of delivery and note damage when signing for goods. Notify the freight company as soon as
damage is noted. Save all product and product packaging until the claim is settled. The freight company may need to inspect the goods prior to issuing a claim or refund.
Credit Cards:
M&M Distributors accepts Visa, Master Card, American Express & Discover.
M&M does do not accept international credit cards, due to the increased use of fraudulent and stolen cards. International orders must be prepaid in U.S. Dollars by certified check, money order or bank transfer, plus any additional transfer fees.
Company Checks:
Must be pre-approved by M&M Distrubtors.
Orders prepaid with company check will be held until check clears.
225 Route 522, Manalapan, New Jersey 07726
PHONE: 732-780-7747 ORDER LINE: 800-526-2302
FAX: 732-431-3732 ON LINE: www.mmdistributors.com
EMAIL: mmcustomerservice@mmdistributors.com
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